Privacy Policy

Venue Search UK is committed to protecting your privacy. This policy explains how we collect, use and store information and what it means for you.

Venue Search UK works in partnership with our clients and you have control over the information we store about you and what types of information (if any) you would like to receive from us.

The information we collect about you

We only collect information relevant to providing the appropriate service to you. We may collect information about you from a variety of sources, including information we collect from you directly, when you use our services or contact us.

The information we collect directly from you

When making an enquiry or event booking we ask you for your name, company name, contact details to include phone and email.

When making an accommodation booking we ask for your name, company name, contact details to include phone, email and credit card details.

You may be required to provide sensitive personal information about yourself or others, for example, allergies or dietary requirements or health details (if applicable). If you provide us with any sensitive personal information by telephone, email or by other means, we will treat that sensitive personal information in accordance with this Privacy Policy. Your sensitive personal information will only be disclosed to the appropriate third parties for the fulfilment of the relevant booking and in order to satisfy your requirements.

How we use this information

  1. We use your information to gain valuable feedback about your event booking and experience.
  2. We use information we collect about you to provide and improve the services you request and to manage our records.

The following are examples of how we may use your information:

  • When we process a booking/enquiry for you
  • When we need to contact you re. queries or amendments to your booking/enquiry
  • When we deal with post event queries on your behalf

Marketing

We may wish to share information with you about our service, invitations to events, special offers and other industry news. We will only use your information in this way when you have given us approval to do so.

Where you have given us your consent Venue Search UK would like to keep in touch with you by post, phone and electronic mail.

It may be necessary for us to disclose your information to third parties, such as hotels and venues. This will only be done under strict contract with the third party.

We will use the most recent consent you have given us, or the most specific consent, subject to the time it takes us to reflect these changes in our systems and/or processes

You may opt-out of marketing emails from us at any time by emailing: events@venuesearch.co.uk with the subject heading OPT OUT.

Third party service providers

We work with third party companies to provide some of our services, systems and technology. These companies are carefully selected and screened to ensure maximum protection of your security and privacy and are permitted to use the information only in accordance with our instructions.

We are committed to keeping personal information secure. We have appropriate technical, administrative and physical procedures in place to protect personal information from loss, misuse or alteration and ensure it is only accessible by those who have a business need.

Links to other websites and their security and privacy policies

On our website and in our proposals, we may provide links to other websites for your convenience and information. Please be aware that these sites may have different security and privacy policies and we have no control over and take no responsibility for any information submitted to these sites.

Changes to our privacy policy

Our Privacy Policy is reviewed regularly to ensure that it reflects how we use your information. Any changes will be notified to you by updating this policy.

This Privacy Policy was last updated in May 2018.

How to contact us

Our Data Protection Officer is Katherine Buchan, Managing Director, Venue Search UK

You can choose to change your personal details or withdraw from our marketing activity at any time.

You are entitled to receive a copy of the personal information we hold about you. For us to comply with this request, we may ask you to provide proof of identity.

Please contact us if you have any questions about our Privacy Policy or the information we hold about you by emailing katherine@venuesearch.co.uk.

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